Terms & Conditions - Deliveries

Despatch Details

All standard orders are inclusive of all delivery and handling costs - there are no extra hidden charges.

Packages are usually dispatched within 1 business day after receipt of payment with a 2-4 working day courier. We aim to despatch all orders placed before 1pm the same day.*

If you prefer a faster delivery, during checkout you can select Express delivery - there is a fixed, additional charge for this service of £6.49 regardless of the size of your order. Orders placed with Express delivery will be fast-tracked through our system and will be despatched for delivery the next working day by 4pm.*

We also offer a Priority Despatch service - this is the same delivery service as Standard, but we will fast track it though our system, ensuring if at all possible it will go out the same day regardless of the time of order, and that your order will be picked before Standard orders (meaning that if we are low on stock of a given item, your order will be prioritised above others). A small fee applies for this service.

* Please note that due to our office hours & weekends, orders will be despatched on Mondays, Wednesdays, Thursdays and Fridays only. Orders placed after 1pm will usually be despatched the following office day.

Order Day/TimeExpected Despatch DayExpected Delivery Day (Standard)Expected Delivery Day (Express)
Monday before 1pmMondayThursday/FridayNEXT DAY - Tuesday
Monday after 1pmWednesdaySaturday/MondayThursday
Tuesday (any time)WednesdaySaturday/MondayThursday
Wednesday before 1pmWednesdaySaturday/MondayNEXT DAY - Thursday
Wednesday after 1pmThursdayMonday/TuesdayFriday
Thursday before 1pmThursdayMonday/TuesdayNEXT DAY - Friday
Thursday after 1pmFridayTuesday/WednesdayMonday
Friday before 1pmFridayTuesday/WednesdayNEXT WORKING DAY - Monday
Friday after 1pmMondayThursday/FridayTuesday
Saturday/Sunday (any time)MondayThursday/FridayTuesday


Please note that these are expected delivery times; whilst our Express couriers are contracted to provide a Next Working Day by 4pm service, our other couriers delivery times are approximate and may vary depending on the amount of parcel traffic they are handling at any particular time along with other factors. In all cases, unforeseen events may cause delays to your delivery, or your delivery may be earlier than the date shown. If you have specific delivery requirements, please contact us prior to ordering.

In the event that no one is available at the delivery address to accept the parcel, it may be left with a neighbour. Please leave a note during checkout if you specifically do not want it to be left with a neighbour in these circumstances.

Restrictions

Due to restrictions placed upon us by our couriers, we are presently only able to ship fragrances (including those in gift sets & starter packs) to the mainland UK (i.e. excluding Islands and Northern Ireland). Lamps and accessories may be shipped to anywhere in the UK.